A buyer in Lisbon booked a first consultation call and turned up with a sentence: we want some moissanite engagement rings. The call ran forty minutes and ended with no spec sheet, no price and no next step. The buyer assumed the supplier would ask the questions; the supplier waited for the buyer to brief. First calls work only when the buyer arrives prepared. We now send every new client a prep list before the call, and the buyers who use it walk away with a spec sheet the same afternoon.
If you want the process behind the call, our online design process walk-through shows what happens after the brief. Below is what to bring to the table.
Bring three to five reference images, not fifty
A mood board of three to five clear reference photos tells us the setting, the shape and the finish the buyer is chasing. Fifty images of ten different styles confuse the brief and slow the call. Pick the one ring the client most wants, then two alternatives to show the range. We measure the reference for proportions so our CAD lands near the look the buyer actually sells. For the head proportions that matter, our halo layout guide is the vocabulary we will use on the call.
Bring the finger sizes and the client profile
Ring size range, whether the line is for women, men or both, and the finger widths the buyer typically serves. A ring designed for a size 6 finger reads very different on a size 9. Without sizes we cannot confirm shank width or gallery height, and the CAD comes back wrong. On a first order we also ask the buyer to tell us the end client's wear profile: desk job, hands-on work, occasional wear. That changes the prong gauge we spec, as covered in our 14k gold build notes.
Bring a price ceiling, not a budget range
We need it under USD 850 retail is a brief. We have a budget is not. A hard ceiling lets us choose the metal, the stone size and the setting style that fit that number, instead of building a design and then discovering it costs too much. We price against the ceiling and show the buyer where the cost lands, so there are no surprises at the quote. The compliance paperwork we include, if the buyer sells into the EU, follows the nickel and alloy rules in the EU nickel directive, which we can confirm on the call.
Bring a delivery date and a reorder plan
The date the buyer needs stock on the shelf, and whether this is a one-off or a repeat line. A rush order changes the production path and the cost; a repeat line lets us price the second order lower because the CAD is already approved. We also ask about the documentation the buyer needs at delivery, like valuation reports for insurance, which we detail in our appraisal and valuation reporting guide. Bringing that on the call means the first parcel ships complete.
What if I only have a rough idea?
That is fine, but bring the rough idea as three reference images and a price ceiling. Even a rough brief is enough to return a feasibility note within one working day.
How long should the first call be?
Thirty minutes when the buyer is prepared. Buyers who arrive without references typically need a second call, which delays the CAD by a day.
Do I need a deposit on the first call?
No. We agree the spec and the timeline on the call. The deposit is due once the buyer approves the CAD render, before wax is milled.
Can I bring an existing ring to copy?
Yes. Send photos and the shank width; we design to that reference without copying any protected design exactly.
What we do with your brief while you wait
Within that first working day our CAD bench checks three things: whether the stone size exists in our moissanite stock, whether the shank width fits the finger range you sell, and whether the price ceiling allows the setting style. If any of the three fails, we reply with an alternative, not silence. Most buyers who arrive prepared get a feasible render and a timeline on the same call. The ones who wait usually needed one more reference image or a clearer size range. Bring the brief complete and the first call closes a spec sheet, and the second order ships faster because the CAD stays approved on file.
Bring the brief complete and the call ends with a signed sheet; bring it half-finished and we book a second call, which costs you a day on the production timeline.
Send us your reference images, size range, price ceiling and delivery date ahead of the call. We arrive with a draft spec sheet ready to sign. Ask us to schedule your prepared first custom moissanite consultation.
Frequently Asked Questions
Is moissanite a good diamond alternative for retail buyers?
Yes for price-sensitive customers who want brilliance and hardness. Moissanite ranks 9.25 on the Mohs scale, holds up to daily wear and costs a fraction of a natural diamond of the same size, so it resells fast in bridal and fashion lines.
What is the minimum order for wholesale moissanite?
MOQ starts at 50 pieces per design for stock items. Custom cuts and private-label settings usually start at 100–300 pieces depending on the mold.
Do you provide certificates with moissanite stones?
Yes. Every parcel ships with GRA or IGI documentation listing carat weight, color grade and cut. We recommend passing the certificate to your end customer for trust.
How long does sample and bulk production take?
Samples ship in 3–5 days. Bulk runs take 15–20 days under 500 pieces, and 25–30 days for custom work.
