Frequently Asked Questions
Everything wholesale buyers usually ask us, answered straight.
What is your minimum order quantity (MOQ)?
Ready-stock items start at just 5 pieces per design, and you may mix different designs (a 30-piece mixed order is welcome). We also support one-piece dropshipping. Custom OEM designs require 100 pcs per design.
How long does production and shipping take?
Ready-stock orders ship in 2-5 days. Custom / OEM orders take 7-15 days. Express shipping (DHL/FedEx) delivers to most countries in 3-7 days after dispatch.
What payment methods do you accept?
We accept T/T bank transfer, PayPal, Western Union and Alibaba Trade Assurance. Trade terms include FOB Shenzhen, CIF, EXW and DDP.
Is the jewelry really 925 sterling silver?
Yes. Every piece is stamped 925, and we provide the official 925 silver purity certificate on request. Our material passes 92.5% silver content verification.
Do you offer samples before bulk order?
Yes. Samples are available and ship within 2-5 days from stock. We also support one-piece dropshipping so you can test demand with zero inventory risk.
Can you make custom designs with our logo?
Absolutely. We offer full OEM/ODM service: send sketches or CAD files, we produce a 3D wax model for approval, then a sample in 7-10 days. Engraving, private-label stamps and custom packaging are all supported.
What is your defect rate and after-sales policy?
Our final defect rate is below 0.5%. Any defective pieces are photographed and replaced free of charge in your next order.
Do you ship to my country?
We currently export to 50+ countries including the USA, UK, France, UAE, Singapore, South Korea, Japan and more. Shipping options include express (DHL/FedEx), air freight and sea freight depending on order size.
Can I get a price list?
Yes. Send us your target categories and estimated monthly volume through the contact form, and we will send a tailored wholesale price list within 2 hours.
How do I place a first order?
Start by sending an inquiry. We will confirm availability, price and lead time, send a proforma invoice, and arrange production after your deposit.
Still Have a Question?
Message us on WhatsApp or send the contact form. We reply within 2 hours.
Ask Us Directly