Frequently Asked Questions
Everything wholesale buyers usually ask us, answered straight.
What is your minimum order quantity (MOQ)?
Ready-stock items start at just 5 pieces per design, and you may mix different designs (a 30-piece mixed order is welcome). We also support one-piece dropshipping. Custom OEM designs require 100 pcs per design.
How long does production and shipping take?
Ready-stock orders ship in 2-5 days. Custom / OEM orders take 7-15 days. Express shipping (DHL/FedEx) delivers to most countries in 3-7 days after dispatch.
What payment methods do you accept?
We accept T/T bank transfer, PayPal, Western Union and Alibaba Trade Assurance. Trade terms include FOB Shenzhen, CIF, EXW and DDP.
Is the jewelry really 925 sterling silver?
Yes. Every piece is stamped 925, and we provide the official 925 silver purity certificate on request. Our material passes 92.5% silver content verification.
Do you offer samples before bulk order?
Yes. Samples are available and ship within 2-5 days from stock. We also support one-piece dropshipping so you can test demand with zero inventory risk.
Can you make custom designs with our logo?
Absolutely. We offer full OEM/ODM service: send sketches or CAD files, we produce a 3D wax model for approval, then a sample in 7-10 days. Engraving, private-label stamps and custom packaging are all supported.
What is your defect rate and after-sales policy?
Our final defect rate is below 0.5%. Any defective pieces are photographed and replaced free of charge in your next order.
Do you ship to my country?
We currently export to 50+ countries including the USA, UK, France, UAE, Singapore, South Korea, Japan and more. Shipping options include express (DHL/FedEx), air freight and sea freight depending on order size.
Can I get a price list?
Yes. Send us your target categories and estimated monthly volume through the contact form, and we will send a tailored wholesale price list within 2 hours.
How do I place a first order?
Start by sending an inquiry. We will confirm availability, price and lead time, send a proforma invoice, and arrange production after your deposit.
Ordering and Quality Details
When you place a wholesale or private-label order, our sales team confirms the stone grade, metal weight, finish and packaging in writing before sampling begins. Ready-stock styles are prepared within 2-5 business days, while custom variations follow the quoted lead time after sample approval. Every shipment is checked against the order specification, and defective pieces are replaced free in the next order.
Can I request a sample before committing to bulk?
Yes. A 1-piece sample or trial is available for most ready styles, and custom samples follow an agreed CAD or 3D wax approval. Sample cost and freight are quoted before production starts.
How do you verify 925 silver and moissanite quality?
Every piece is stamped 925; material passes nickel, lead and cadmium release testing through SGS and CTT International, and moissanite centre stones ship with their GRA report and warranty card on request.
What packaging and private-label options are available?
We offer branded or plain boxes, pouch and gift-card packaging, laser engraving, private-label stamps and custom inserts. Send your packaging reference and we match it within your target budget.
Still Have a Question?
Message us on WhatsApp or send the contact form. We reply within 2 hours.
Ask Us DirectlyProduction, Stone Grading and After-Sales
How does the custom production process run from design to delivery?
After you send sketches, CAD files or reference photos, our engineers review feasibility and reply with a quotation and production window. Approved designs are turned into a 3D wax or resin sample for your confirmation before the mold is cut. Once the sample is signed off, bulk pieces are cast, set and polished in our own workshop, then checked in three QC stages before packing and dispatch.
What stone grading and metal testing can buyers expect?
Moissanite centre stones are selected in D colour and VVS1 clarity where specified, and ship with a GRA report and warranty card on request. 925 silver pieces carry the 925 stamp, and nickel, lead and cadmium release are tested through SGS and CTT International. Synthetic CZ and lab-grown diamond alternatives are quoted separately so the stone type is stated clearly on every order.
What after-sales cover and reorder terms apply?
Defective pieces are photographed and replaced free in the next order, and warranty repairs within the agreed period are covered by us. Ready-stock lines reorder within 2-5 business days, while custom repeats follow the same sampling and production schedule as the first run. Sample costs and freight are quoted before sampling begins, and repeat bulk pricing is held for confirmed reorders.
Still unsure about a material, stone size, finish or packaging option? Send a reference photo, a sketch or your target price per piece, and our sales team replies within two hours on weekdays with a sample plan, MOQ and production window tailored to your market.