A new buyer in Mexico City emailed us a screenshot of a Pinterest ring and asked for one hundred pieces like it. The order took eleven weeks instead of the quoted five, because the first sheet had no stone specs, no metal choice and no size breakdown. We spent three weeks going back and forth on the intake before CAD could open. Intake sheets are where delay is born.
Below is the order process we run on every custom moissanite order, with the gates where buyers can add information without delaying production.
The intake sheet: what we ask for
The intake sheet asks for stone shape, carat, metal, ring size breakdown, finish, engraving, packaging and destination. We also ask for a reference photo and a budget band. Buyers who fill the sheet in one pass get CAD within 3 working days. Buyers who send a photo and a budget get CAD in 7 to 10 days while we spec the rest. Our starting a ring design guide walks through the sheet field by field.
Deposit and production slots
We take a 50 percent deposit to open the production slot. The remaining 50 percent is due before shipping. Production slots open on the 1st and 15th of each month; orders that land after the slot closes wait for the next. Small batches under 20 pieces share a slot; orders above 50 pieces get a dedicated slot. Our payment and deposit guide lists the wire details and the slot calendar.
CAD render and the two revisions
CAD renders arrive within 3 working days of the signed sheet. We include two free revisions; a third revision runs USD 45. Revisions cover prong height, shoulder width and band thickness. Changes to stone size or metal after CAD count as a new order, because the wax has to be re-cut. Buyers should review the render against the reference photo on the first pass; our proof review guide lists the angles we render.
Casting, setting and QC gates
After CAD sign-off, the wax is printed, invested and cast. Casting runs 5 working days. Setting runs 3 to 5 days depending on pav. QC checks weight, prong wall, stone tightness and finish against the signed sheet. We reject about 3 percent of pieces at QC and re-cast them. Our CAD to casting guide covers the investment and burnout cycle.
Shipping and documentation
Finished pieces ship by express courier, insured. Each piece ships with a packing list, a fineness stamp certificate and a moissanite appraisal note. We do not ship with diamond certificates; moissanite is not a diamond and the paperwork says so. Buyers shipping to the EU should also read our nickel and REACH note in the FTC jewelry guides before quoting to their clients.
Sampling before bulk
First-time buyers should order one sample before the bulk run. The sample costs the per-piece price plus USD 35 for the separate casting run, and it ships in 7 working days. The sample lets the buyer check the head height, the prong wall and the finish against the CAD render before 50 pieces go into production. Buyers who skip the sample and sign off on the render alone see about a 6 percent rework rate on the first bulk order. We quote the sample on the proforma and credit half the sample cost against the bulk deposit.
Private label and packaging
We pack pieces in plain pouches as standard. Private label packaging (branded box, card, polishing cloth) adds USD 1.80 per piece at 100-piece volume and USD 1.20 at 500-piece volume. We do not print the buyer's logo on the jewelry itself; logos go on the box, the card and the care leaflet. Buyers should send the print-ready artwork two weeks before the production slot opens, because the box printer runs on its own lead time.
Lead times across the whole order from signed sheet to delivery run 18 to 25 working days for a first custom design, and 10 to 14 working days for a reorder of an approved file. Rush orders add about 30 percent to the unit cost and cut the lead time by a third; our rush order guide lists the surcharge tiers. Buyers should build a two-week buffer into their retail launch calendar, because customs clearance adds 3 to 5 days on top of production.
What is the minimum order?
Ten pieces per design for a custom order. Under ten pieces, we route to our stock range. Reorders of an approved design start at five pieces.
How long does CAD take?
Three working days from a fully signed intake sheet. A photo-only brief takes 7 to 10 days while we spec the stone and metal.
How many revisions are included?
Two free. The third runs USD 45. Stone size or metal changes after CAD sign-off count as a new order.
Do you ship with certificates?
Each piece ships with a fineness stamp certificate and a moissanite appraisal note. We do not issue diamond grading reports, because the stone is moissanite.
Send us the reference photo, budget and size breakdown. We return an intake sheet, a CAD slot and a deposit invoice within 2 working days. Ask us to start your custom moissanite order.
For the legal text behind our material compliance, see the REACH Regulation (EC) No 1907/2006 on EUR-Lex.
Frequently Asked Questions
Is moissanite a good diamond alternative for retail buyers?
Yes for price-sensitive customers who want brilliance and hardness. Moissanite ranks 9.25 on the Mohs scale, holds up to daily wear and costs a fraction of a natural diamond of the same size, so it resells fast in bridal and fashion lines.
What is the minimum order for wholesale moissanite?
MOQ starts at 50 pieces per design for stock items. Custom cuts and private-label settings usually start at 100–300 pieces depending on the mold.
Do you provide certificates with moissanite stones?
Yes. Every parcel ships with GRA or IGI documentation listing carat weight, color grade and cut. We recommend passing the certificate to your end customer for trust.
How long does sample and bulk production take?
Samples ship in 3–5 days. Bulk runs take 15–20 days under 500 pieces, and 25–30 days for custom work.
